When used as directed, if URI-CIDE® does not completely eliminate the pet odors on your artificial turf, carpet or any other surface, you can return your purchase for a full refund. ( refund does not include shipping. )
Refund Policy ( Shipping Charges are Not Refundable)
In the event you need a refund, please follow these three easy steps:
1. E-mail a return request by contacting us here.
2. Our Customer Service Department will issue a Return Authorization Number (RAN).
3. After receipt of the Return Authorization Number, return all items purchased to us. (remaining unused product and any empty spray bottles). We will issue a prompt refund upon receipt of items. URI-CIDE® strives for 100% Customer Satisfaction. Please contact us immediately if you are not satisfied in any way.